Everything ships from our shop with tracking. Here is what to expect.
Where we ship
We ship to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, APO or FPO addresses, or outside the United States. If your address falls outside that area, checkout will not be able to offer you a shipping option.
How shipping is priced
Many of our items include free shipping. Where that is the case it is stated on the product page and there is nothing to add at checkout.
For everything else, shipping is worked out at checkout from the size and weight of what you are ordering. You will see the exact amount before you pay, and you can get an estimate from the cart before you start checkout.
Promotions and coupon codes can change or remove the shipping charge. Anything like that will be stated on the offer itself.
Who carries it
We use USPS and UPS and pick whichever is cheaper for the parcel and destination, which is usually USPS for the smaller items. You are told which carrier it went with when the tracking email arrives.
How long it takes
Most orders leave within one to three business days. Some items are printed once you order, which can add a little to that. Once it is on its way, transit is typically two to five business days depending on distance.
Business days do not include weekends or public holidays, and carrier estimates are estimates rather than guarantees.
Tracking
Every order gets tracking by email as soon as the label is created. Note that a label being created is not the same as the parcel being collected, so it is normal for tracking to sit quiet for a day before it starts moving.
Wrong address, lost or damaged parcels
If you spot a mistake in your address, contact us straight away. Once a label is printed we may not be able to change it.
If a parcel arrives damaged, or tracking stops moving for an unreasonable stretch, get in touch with your order number and we will sort it out.