We want you to end up with a part that fits and works. If something is not right, here is how returns work.
Talk to us first
Before requesting a return, please contact us. Most issues turn out to be a fitment or compatibility question that we can answer in a couple of messages, and that is faster for you than shipping a part back and waiting on a refund.
Return window
You have 30 days from the delivery date to request a return. Requests made after 30 days cannot be accepted.
Requesting an RMA
All returns need an RMA number before you send anything back. Contact us with your order number and what went wrong, and we will issue one. Write the RMA number on the outside of the parcel. Parcels that arrive without an RMA number on the outside can be delayed or refused, because we have no way to match them to an order.
Return shipping
Return shipping is the buyer’s responsibility. We recommend a service with tracking, because a return we never receive is not something we are able to refund.
Restocking fee
Items returned unopened and unused are refunded in full, less the original shipping. Items that come back with the packaging opened, or showing signs of use, may be subject to a restocking fee of up to 20 percent of the item price. Whether the fee applies, and how much of it, depends on the condition the item arrives in.
These are parts that live on waste and sanitation equipment, so a used item cannot simply go back on the shelf. That is what the fee covers.
If we got it wrong
If we shipped the wrong item, or it arrived damaged or defective, that is our mistake and we will make it right. In those cases we cover return shipping and there is no restocking fee. Send us a photo along with your order number and we will sort out a replacement or a full refund, whichever you prefer.
Refunds
Once your return arrives and has been inspected, we will email you to confirm the outcome and issue the refund to your original payment method within five business days. How quickly it appears on your statement is up to your bank or card issuer.
Orders placed on Amazon or eBay
This policy covers orders placed on this website. If you bought from our Amazon or eBay listing, that order is handled under the return process of the marketplace you bought it from, so please start the return there.
Contact
Start a return or ask a question from our Contact page and include your order number.